At Freddie Firmware, we value your satisfaction and aim to ensure you receive quality products. If you’re not completely happy with your purchase, please review our return and refund policy below.

1. Eligibility for Returns

You may request a return if:

  • The item is damaged, defective, or not as described.

  • The request is made within 7 days of receiving the product.

  • The item is in its original packaging, unused, and in the same condition as when received.

2. How to Request a Return

To initiate a return:

  • Contact us via [email protected] with your order details and reason for return.

  • Include clear photos if the item is damaged or incorrect.

  • Our team will review your request and provide instructions.

3. Refund Process

For approved returns:

  • Refunds will be issued in cash at the time of pickup or as agreed upon during return coordination.

  • If a replacement is preferred, we will ship a new item as soon as the return is confirmed.

4. Non-Returnable Items

Returns will not be accepted if:

  • The product has been used or tampered with.

  • The return request is made after the allowed time frame.

  • The item is returned without original packaging or accessories.

5. Contact Us

If you have any questions regarding returns or refunds, feel free to contact us at [email protected].